NexElectronics

Returns/Exchange

Refund Policy

Returns

  • Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Several types of goods are exempt from being returned. Perishable goods such as Case & Cabinet, Led’s cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

  • If order is placed by mistake or customer has changed there mind to return the product within 3 days of delivery, in that case we have right to accept or decline the return request. Some how return request has been accepted, customer has to pay for return shipment.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 7 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-5 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [info@nexelectronics.in or nexelectronicn@gmail.com].

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [info@nexelectronics.in or nexelectronicn@gmail.com] and send your item to: Nex-Electronic [647 Prabhat Chauraha, Jankipuram, 60 Feet Road, Lucknow-226021 Uttar Pradesh, India]

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Nex-Electronic [647 Prabhat Chauraha, Jankipuram, 60 Feet Road, Lucknow-226021 Uttar Pradesh, India]

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs.499, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Store Address: Plot No.1282, Shiv Vihar Colony, Sector-1, Jankipuram, Lucknow, Uttar Pradesh, India. 226021

Phone: (+91) 8004084556

GSTIN: 09CZQPS8680B1ZM

support@nexelectronics.in info@nexelectronics.in

SUPPORT

You can also mail us at – info@nexelectronics.in or Contact us at  WhatsApp Chat, with Shop Manager or Call during office hours:

(9 AM to 6 PM, Monday-Saturday).

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ANY PRODUCTS THAT ARE OUT OF STOCK WILL BE REFUNDED. (Batteries And Magnets Are Not Eligible For Air Mode Shipping.)

If buyer decide to cancel their order after it has been shipped, there will be no refund for the shipping costs.

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