NexElectronics

FAQ

[vc_row][vc_column][vc_custom_heading text=”Shipping Information” font_container=”tag:h2|font_size:25px|text_align:left|color:%23434343″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” el_class=”faq-page-title”][/vc_column][/vc_row][vc_row el_class=”inner-bottom-xs”][vc_column width=”1/2″][vc_column_text]

About Shipping Charges and delivery time?

Standard shipping: Rs 59– The order gets delivered within 3-5 working days. (6-7 days in case of the battery as it travels through the surface)

Shipping:  Free shipping is applicable to the purchase of  Rs.499.The order gets delivered within 5-7 working days. (8-10 days in case of the battery as it travels through the surface)

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Need some information about a product?

It is understandable that a customer will have some technical query before making any purchase.

No worries, we are there to answer your queries.

What customer needs to do?
Submit a ticket mentioning

1. Product name/SKU—>It is found on the product page.(just on the right hand side of the product image)

2. Brief description of your query.

Once we receive your query, we will get back to you soon with the possible answers.

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I need A Product Request?

Please submit a product request with all the details of your requirement and we will be providing you with the quote for the same right away. Please make sure to cover below point

1. Name which should appear on quotation with address.
2. Required product and quantity

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How do I pay for my order?

You can pay through multiple payments options on checkout page. You can pay through Credit/Debit Card, Internet Banking, Mobile payments and Wallets. You can also apply a coupon which you might receive from NexElectronic.

Cash on Delivery is offered and it is location dependent. Applicability of COD is determined by our system once you enter the pin-code of your area. Also the COD service is chargeable (Rs.100).  It is charged by shipping company for cash handling.

Once you place a COD order, our executive will call you to confirm your order only after which your order will be processed.
It is best to prepay your for order and buy confidently.

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”FAQ Second Version” font_container=”tag:h2|font_size:40px|text_align:center|color:%23434343″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1458140045264{margin-top: 30px !important;margin-bottom: 10px !important;}”][/vc_column][/vc_row][vc_row el_class=”inner-top-xs”][vc_column][vc_toggle title=”What Shipping Methods Are Available?” el_id=”1459864577831-bdb5bc1a-4a98″]Shipping Methods:

Standard shipping: Rs 49

Express shipping: Rs 69

COD service is chargeable: Rs.100

Free shipping is applicable to the purchase of  Rs.499.[/vc_toggle][vc_toggle title=”How Long Will it Take To Get My Package?” el_id=”1459864633996-9b7e4f16-199e”]Shipping Methods & Delivery timeline.

Standard shipping: Rs 49– The order gets delivered within 3-5 working days. (6-7 days in case of the battery as it travels through the surface)

Express shipping: Rs 69– The order gets delivered within 2-4 working days. (5-7 days in case of the battery as it travels through the surface)

Cash on Delivery is offered and it is location dependent. Applicability of COD is determined by our system once you enter the pin-code of your area. Also the COD service is chargeable Rs.100.  It is charged by shipping company for cash handling.

Free shipping is applicable to the purchase of  Rs.499.The order gets delivered within 5-7 working days. (8-10 days in case of the battery as it travels through the surface)[/vc_toggle][vc_toggle title=”How Do I Track My Order?” el_id=”1459864665894-b82f7067-8407″]Once the parcel is ready, packed, and shipped, the customer receives an email or/and SMS about the tracking details. We recommend you use those details to track your order.

You can also check in Track My Order link: https://nexelectronics.in/track-my-order/

Note: For any incorrect delivery status issue, we request the customer to please first check with your neighbors, security guard, and watchman and still you face delivery issue then please call and raise the ticket at info@nexelectronic.com within 48hrs after the incorrect delivery status of the order.[/vc_toggle][vc_toggle title=”How Do I Place an Order?” el_id=”1459864700197-4c554837-f084″]You can place your order in https://nexelectronics.in or https://nexelectronic.com by searching your interested products.[/vc_toggle][vc_toggle title=”How Should I to Contact if I Have Any Queries?” el_id=”1459864738156-c9e9af2d-48c9″]You can contact us through NexElectronic mail: info@nexelectronic.com or Contact Us link: https://nexelectronics.in/contact-v1/ for any queries.[/vc_toggle][vc_toggle title=”Do I Need an Account to Place an Order?” el_id=”1459864765251-4a22323b-b290″]

Having an account is not essential as you can select Checkout as Guest to complete an order without logging in. Any orders placed as a guest require you to manually enter your address and payment information and will not be saved for future reference.

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Store Address: Plot No.1282, Shiv Vihar Colony, Sector-1, Jankipuram, Lucknow, Uttar Pradesh, India. 226021

Phone: (+91) 8004084556

GSTIN: 09CZQPS8680B1ZM

support@nexelectronics.in info@nexelectronics.in

SUPPORT

You can also mail us at – info@nexelectronics.in or Contact us at  WhatsApp Chat, with Shop Manager or Call during office hours:

(9 AM to 6 PM, Monday-Saturday).

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ANY PRODUCTS THAT ARE OUT OF STOCK WILL BE REFUNDED. (Batteries And Magnets Are Not Eligible For Air Mode Shipping.)

If buyer decide to cancel their order after it has been shipped, there will be no refund for the shipping costs.

© NexElectronics.in is GST Registered Company – All Rights Reserved

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