FAQ v1

Have questions?
We have answers!

Everything you need to know about the product and billing.

Frequently Asked Questions.

About Shipping Charges and delivery time?

Standard shipping: Rs 60– The order gets delivered within 2-5 working days. (2-5 days in case of the battery as it travels through the surface)

Shipping:  Free shipping is applicable to the purchase of  Rs.699.The order gets delivered within 2-5 working days. (2-5 days in case of the battery as it travels through the surface)

Need some information about a product?

It is understandable that a customer will have some technical query before making any purchase.

No worries, we are there to answer your queries.

What customer needs to do?
Submit a ticket mentioning

1. Product name/SKU—>It is found on the product page.(just on the right hand side of the product image)

2. Brief description of your query.

Once we receive your query, we will get back to you soon with the possible answers.

I need A Product Request?

Please submit a product request with all the details of your requirement and we will be providing you with the quote for the same right away. Please make sure to cover below point

1. Name which should appear on quotation with address.
2. Required product and quantity

How do I pay for my order?

You can pay through multiple payments options on checkout page. You can pay through Credit/Debit Card, Internet Banking, Mobile payments and Wallets. You can also apply a coupon which you might receive from NexElectronic.

Cash on Delivery is offered and it is location dependent. Applicability of COD is determined by our system once you enter the pin-code of your area. Also the COD service is chargeable (Rs.130).  It is charged by shipping company for cash handling.

Once you place a COD order, our executive will call you to confirm your order only after which your order will be processed.
It is best to prepay your for order and buy confidently.

Shipping charges for your products?

Shipping Methods:

Express shipping: Rs 60

COD service is chargeable: Rs.130

Free shipping is applicable to the purchase of  Rs.699.

How Long Will it Take To Get My Package?

Shipping Methods & Delivery timeline.

Express shipping: Rs 60– The order gets delivered within 2-4 working days. (2-5 days in case of the battery as it travels through the surface)

Cash on Delivery is offered and it is location dependent. Applicability of COD is determined by our system once you enter the pin-code of your area. Also the COD service is chargeable Rs.130.  It is charged by shipping company for cash handling.

Free shipping is applicable to the purchase of  Rs.699.The order gets delivered within 2-5working days. (2-5 days in case of the battery as it travels through the surface)

How Do I Track My Order?

Once the parcel is ready, packed, and shipped, the customer receives an email or/and SMS about the tracking details. We recommend you use those details to track your order.

You can also check in Track My Order link: https://nexelectronics.in/track-my-order/

Note: For any incorrect delivery status issue, we request the customer to please first check with your neighbors, security guard, and watchman and still you face delivery issue then please call and raise the ticket at info@nexelectronic.com within 48hrs after the incorrect delivery status of the order.

How Do I Place an Order?

You can place your order in https://nexelectronics.in or https://nexelectronic.com by searching your interested products.

How Should I to Contact if I Have Any Queries?

You can contact us through NexElectronic mail: info@nexelectronic.com or Contact Us for any queries.

Do I Need an Account to Place an Order?

Having an account is not essential as you can select Checkout as Guest to complete an order without logging in. Any orders placed as a guest require you to manually enter your address and payment information and will not be saved for future reference.

Account

How do I reset my password?

In the event you forget a password for your computer, email, or social media accounts, you can reset your password directly through the system or application you’re using. In most cases, you can reset your password by answering a series of security questions or by requesting an email that contains a password reset link.

How do I change my password?

To change your password if you’re already logged in:
Click account in the top right of Facebook.
Select Settings and privacy, then click Settings.
Click Security and login.
Click Edit next to Change password.
Enter your current password and new password.
Click Save Changes.

How do I cancel my account?

You can cancel your account at any time during your paid subscription.

Trial users don’t need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don’t upgrade, your account will be closed.

If you want to stop your trial early, follow the steps below for paying users.

As a reminder, no credit card information was taken when you signed up for the free trial.

Returns & Refunds

Where is my refund?

After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.

How do I return my order?

With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our team or the seller’s support team contacts you.

What is return policy?

Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.

Shipping & Tracking

How do I change my delivery address?

At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.

My order hasn’t arrived yet. Where is it?

f your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here.

Please note: The expected shipping times for orders outside of the UK and ROI, do not take into account possible delays if your parcel is held up in customs. We would ask you to allow 21 days from order to receive your item(s), prior to further investigation.

If you’ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you.

Do you deliver to my postcode?

You can use our Postcode Checker. We’ll instantly be able to tell you if we deliver to your postcode.

Why don’t Shop deliver to me?

We’re always expanding our delivery area, and hope to be in your area soon! Please register with us, so we can email you as soon as we start delivering to your address.

Fees & billing

How and when do I get paid?

Depending on the industry, workplace and role, employers pay their employees on a variety of schedules. Having a regular paycheck allows you to have a continuous stream of money coming into your bank account to pay for household and personal expenses. Knowing when you’ll get paid is important so you can create a budget for your regular expenses and save for big purchases.

What are my payment options?

Payment Options:

• Cash.
• Debit cards.
• Credit cards.
• Mobile payments.
• Electronic bank transfers.

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